Privacy Policy | HVAC Guy, Youngstown, OH

Who We Are

This website, youngstownhvacservice.com, is operated by HVAC Guy, 4496 Mahoning Ave, Youngstown, OH 44515. In this policy, "we" and "us" mean HVAC Guy. If you have a question about this policy, call us at (330) 300-8613, email contact@youngstownhvacservice.com, or write to the address above.

Information This Website Collects

This website is a set of informational pages. It has no contact form, no account login, no online payments, and no comment system. You can read every page without giving us any personal information.

Cookies and tracking. The site itself does not set advertising or analytics cookies and does not run third-party tracking scripts.
Server logs. Like nearly every website, the hosting provider that delivers these pages (Cloudflare) automatically records technical details of each request, such as IP address, browser type, the page requested, and the date and time. These records are used to deliver the site, keep it secure, and block abuse. Cloudflare may set a strictly necessary cookie for security purposes. Cloudflare handles this data under its own privacy policy.

Information You Give Us When You Call or Email

When you phone or email us to ask a question or schedule service, we collect the details needed to help you:

Your name, phone number, and email address if you write to us.
The contents of your email and anything you attach, such as photos of your equipment.
The service address.
Information about your heating or cooling equipment and the problem you are having.
Scheduling, billing, and payment details connected to the work.

Your phone carrier also passes us the number you are calling from.

How We Use Information

To answer your questions and schedule, perform, and follow up on service.
To prepare estimates and invoices and to process payment.
To keep service records for the equipment we have worked on, including for warranty and permit purposes.
To meet legal, tax, and accounting obligations.
To keep the website secure and working.

When We Share Information

We do not sell your personal information, and we do not share it with other companies for their marketing. We share information only where it is needed to run the business or required by law:

Service providers that help us operate, such as our website host, phone and email service, payment processor, and accounting or scheduling software, and only as needed for that purpose.
Building departments and manufacturers, when a job requires a permit, an inspection, or a warranty registration or claim.
Legal requirements. We may disclose information when required by law, a court order, or to protect our rights, our customers, or public safety.
Business transfer. If the business is sold or merged, customer records may be transferred to the new owner.

How Long We Keep Information

We keep customer and job records for as long as needed to provide service, honor warranties, and meet legal and tax recordkeeping requirements. Information that is no longer needed is deleted or destroyed.

How We Protect Information

We take reasonable steps to protect the information we hold, and this website is served over an encrypted (HTTPS) connection. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

Your Choices

You may ask us what personal information we hold about you, ask us to correct it, or ask us to delete it, subject to records we are required to keep. Call (330) 300-8613, email contact@youngstownhvacservice.com, or write to us at the address above, and we will respond within a reasonable time. Depending on where you live, you may have additional rights under state privacy law.

Children's Privacy

This website is intended for adults who own, rent, or manage property. We do not knowingly collect personal information from children under 13.

Links to Other Websites

If this site links to a website we do not operate, that website's own privacy policy applies to your visit there.

Changes to This Policy

If our practices change, for example if we add an online form or analytics to this website, we will update this page and change the effective date at the top. See also our Terms of Use, or return to the HVAC Guy home page.